Most police forces in the UK, now have Facebook pages but, is Facebook a useful and effective tool for police use?

Does it increase community confidence, generate support for the police and provide a mechanism for engagement that meets peoples’ needs? Those were some of the key questions that the North Down area of the Police Service of Northern Ireland (PSNI) recently set out to find answers to. (Read more)

In my opinion many UK police forces have jumped on the social networking bandwagon without really understanding why they are doing it or indeed, what the benefit will be to the organisation or the ‘customer’. The efficient and cost-effective use of technology from an organisational point of view must be done for business reasons with clearly defined aims, and not just because its fashionable, as is often the case!

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